Personal Quality Monitoring and Testing Tool at Incredible Prices

Frequently Asked Questions

General Questions

What payment methods are available?

On MySitesGuard available three payment methods: 2Checkout, PayPal and Credit Card.

It is also possible to add your Credit Card to your PayPal or 2Checkout e-wallet, should you prefer that option. It is not possible to pay with cryptocurrencies like Bitcoin.

How about refund guarantees?

MySitesGuard offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 30 calendar days of your purchase. After the 30-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first month after their purchase to ensure it fits your needs.

Do you provide ping monitoring?

Yes. You can leverage one of the most used tools administrators use to check the availability of network devices.

Do you provide port monitoring?

Yes. You can check is email service still UP, or critical database server is. Monitor any specific service running on any port.

Do you provide сron job monitoring?

Yes. We call it PUSH Tests, also known as heartbeat monitoring. You can monitor recurring background jobs or intranet connected to the internet.

Do you provide keyword monitoring?

Yes. You can use our monitoring to check presence or absence of specific text in the request's response body (typically HTML or JSON).

How many location do you provide?

Currently we are providing 14 locations all over the world. And our network is constantly growing.

Do you provide Trial for your services?

Yes, we are providing 14 days of trial for selected pricing plan. Yo can switch pricing plan any time you want.

Uptime Monitoring Questions

What is Uptime Monitoring?

MySitesGuard provides you with a feature to monitor your website’s UpTime, i.e. whether your website is running or is it down.

Why do I require Uptime Monitoring?

Here are some of the main reasons why everyone requires Uptime Monitoring:

- More Downtime equals to Loss in Money: If your website remains inaccessible for a period of time, you will lose revenue.

- Site Visitors Reliability: Your site visitors are your guests. So your aim is to entertain them and guide them through your website, rather than leaving them alone in a place that is new for them. Having your website down is sort of like closing your door in their face even though you’re not doing it intentionally.

- Search Engine Influence: If your website faces too much downtime, it will have an impact on your SEO, and Search Engines might penalize the website which is never good for any website.

How Does MySitesGuard's Uptime Monitoring Feature Work?

MySitesGuard's system pings your website once every 1/5/10/20/30/60 minutes to check if the site is down. You are instantly notified if a website goes down, enabling you to handle the situation before things get really serious. The sooner you know the better. Saves you a lot of time and headache.

Is this feature going to drain my website’s resources?

No, Uptime monitoring does not drain your website's resources. We have specially designed the gap at which we ping your website for 1/5/10/20/30/60 minutes to avoid any sort of excess server load on the website.

Why am I getting a notification?

The notifications are a part of the Uptime monitoring feature. Through these notifications, we let the user know about the status of their website so that they can take an action in case the website is down.

What is the reason for my site showing as Down?

There can be many reasons for this. Some of the most common ones are:

1. Your Website has crashed due to some reason.
2. MySQL(Database) server is not running.
3. The website is under heavy load.
4. A plugin or theme update has broken the website.

What is the frequency of the check?

We ping your website once every 1/5/10/20/30/60 minutes to check the uptime status of the website.

How do I change this frequency?

You can change it in specific site options inside of the service.

Servers Monitoring Questions

Does MySitesGuard ask for any client server password(s) to perform monitoring?

No, MySitesGuard does not ask for any server password(s) to perform monitoring.

How does MySitesGuard monitor availability of server?

A status information check (heartbeat check) is done every minute by the agent to the MySitesGuard Primary Data Center. The server's uptime is decided by how long it's been since MySitesGuard received a heartbeat check from your server.

What data is collected by the agent(s)?

Performance metrics like CPU, memory, disk usage, network stats, processor queue length (for Windows), load average (for Linux) are collected by the agents.

When does the MySitesGuard agent declare a server monitor as Down?

Refer to this article to check the scenarios when the agent will declare a server monitor as Down.

Does MySitesGuard support all formats for Public Key Certificate?

No, MySitesGuard supports only X.509 Public Key Infrastructure Certificate formats.

Domain Monitoring Questions

How do I get to domain monitoring?

Domain Monitor is the one of our services. You need to sign up to get it.

Can I monitor domains that I don't own?

Yes. Domain Monitor allows you to monitor any current, deleted or expired domain name, whether you own it or not.

What are the advantages of using domain monitoring?

Some advantages of using Domain Monitor include the ability to keep tabs on changes to a domain's assigned Registrar, domain status or dates associated with the domain. If email notifications or RSS feeds are turned on, Domain Monitor will send you alerts when the domain's registration status, dates or Registrar changes in order for you to take appropriate action.

I have a large domain portfolio. How do I change my monitor limit?

If the domain monitors included with your membership do not meet your needs, please contact our Support Team to discuss additional domain monitor services.

How do I turn email alerts off/on?

Email notification are set On by default. You can change it any time in the settings of specific domain. Also at least one Contact Group must be created.

SSL Monitoring Questions

What is an SSL Certificate?

An SSL certificate is a bit of code on your web server that provides security for online communications. When a web browser contacts your secured website, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party verifies your organization’s information and issues a unique certificate to you with that information. This is known as the authentication process.

How does SSL make my website more trustworthy?

An SSL certificate contains verified information about the web site it secures to help users confirm that they are communicating with your web site. Extended Validation is the industry’s highest standard of verification and provides the most visible assurance to users: the address bar turns green in high-security browsers.

When you display your site, users can click the trust mark to view web site identification information, the third party that verified it, and the expiration date of the SSL certificate. In newer browsers, web site identification information may appear when users hover over the address bar.

Are SSL certificates automatically trusted by browsers?

Yes! SSL certificates are automatically trusted in all of today's common browsers including Google Chrome, Firefox, Microsoft Edge, Internet Explorer, Safari, and Opera.

Will digital SSL certificates work with my servers?

SSL certificates are standard x509 certificates. They are fully compatible with all common server platforms including all Windows servers, Apache servers, Tomcat servers, and many, many more.

How SSL Monitoring will help me?

Our service going to monitor your certificates, and notify you if renewal is needed.

PUSH Tests Questions

Can I customize the test schedule?

Yes, you can set time interval from 5 minutes to 1 month.

Does your service send additional details along with the status?

Yes, you can choose to receive or not additional information.

How to configure the check of several parameters at once?

You need to log in into your account of MySiteGuard. Than select Push Tests service an click "Update" in front of your test. And select "Yes" in Multiple Status radiogroup. Now you can add as much statuses as you need.

How to validate not by status, but by parameters?

You need to log in into your account of MySiteGuard. Than select Push Tests service an click "Update" in front of your test. And select "Yes" in Multiple Status radiogroup. Now You can enter name for one or more parameters.

WordPress Monitoring Questions

Can I manage multiple WordPress sites with MySitesGuard?

Yes! You can manage, maintain and monitor multiple sites on your MySitesGuard dashboard and WordPress service section. The number is limited only by you pricing plan.

Can I use MySitesGuard to monitor php errors in production?

Yes! MySitesGuard is perfect to monitor website that are already in production.

Do you have a free plan?

We have a 14 days trial version that include all our WordPress features for one website. If you want to try MySitesGuard on several websites, please shoot us an email at:

Is WordPress Monitoring compatible with other integration?

You are getting access for most of MySitesGuard's features according to selected Pricing Plan.

Broken Links Monitoring Questions

What is Broken Link Monitoring?

Broken link monitoring by MySitesGuard is a web-based online tool for checking your site health. It scans web site, page or domain of any kind. As result, you can get the complete list of broken or dead links (404 errors) including anchors, images, css links and java. Also, it provides status codes (2xx, 3xx, 4xx, 5xx, 6xx) of every single link, including redirects information (301 and other).

What causes links to break?

A sloppy update:
If you move a web page, file or image on your website and forget to update the link, the resource will become inaccessible and visitors will get an HTTP 404 message. The same will happen if you rename or delete a resource without using a redirect.

A typo:
If you misspell the link you are trying to create, it will result in a broken link. For example, if you forgot to add ".com" when trying to link to our website.

An external change:
A broken link is not always your fault. Most websites have links to external sources (for example: a link to a newspaper article in which you were featured). Those external URLs can change, even when you don't change anything on your website. And that change causes links to break.

Who uses Broken Link Monitoring?

Webmasters, Seo specialists, marketing managers, content managers, etc.

Any installation or download?

Our service is an online application. That makes it super easy for you to use. You do not have to download or install anything.

Black List Monitoring Questions

How to add website for blacklist monitoring?

Log in to your account. Go to the Black List Service section, Click on add and set your website data. The number of links can't be more than your Pricing Plan limit. If you want to raise the limit - please contact us.

How to delete my website from blacklist monitor?


How many IP addresses I can add?

This is depends on the selected Pricing Plan.

How to Get Removed from Blacklists?

First of all, you should understand that each blacklist is managed by different owner. So, there is no central entity that you could contact and ask to have your IP address removed from all blacklists. It is also pointless to contact us at Online Domain Tools. We do not maintain any of the blacklists and so we cannot do much to help you here. We can only give you a good information on how to proceed when you are blacklisted and want to be removed. Here is our advice on how to find removal instructions or contacts:

1. Scan all computers on your network for viruses
2. See if there are any known and needed “patches” (updates and fixes) for your operating system
3. Configure routers more securely
4. Establish and enforce stronger passwords

You want to be removed from any blacklists because databases often share IP addresses that have been listed. If you think you’ve fixed things on your end, go back to the blacklist’s site and follow their instructions for the IP address removal process. Here’s what you’re likely to come across:

- Self-Service Removal. There are a few blacklists with a self-service removal feature that lets you take your IP address off the list without much trouble. However, you’ll want to make sure you’ve resolved any issues before doing this. If you don’t and your IP address gets listed again, it won’t be easy to get it removed that next time.

- Time-Based Removal. Most blacklists have a built-in, automatic process that removes lower-level listings (IP addresses that are light offenders) within a week or two. But if the IP address had sent spam more than once or did a high volume, the time period will be longer.